Shipping
Domestic Shipping Policy
Shipment processing time
Most orders are processed within 2-3 business days. Orders are not shipped or delivered on
weekends or holidays. Custom orders may take longer.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please
allow additional days in transit for delivery. If there will be a significant delay in shipment of your
order, we will contact you via email.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment to P.O. boxes or APO/FPO addresses
Connie Funaro Design LLC ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO
addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your
tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Connie Funaro Design LLC is not responsible for any customs and taxes applied to your order. All
fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Connie Funaro Design LLC is not liable for any products damaged or lost during shipping. If you
received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods for filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
RETURNS
Return & Refund Policy
Returns
Please contact us to initiate your return. You have 30 calendar days to return an item* from the date you received it. Buyer is responsible for return shipping cost.
To be eligible for a return, your item must be: unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of
payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping
costs are nonrefundable.
If you have any questions on how to return your item to us, contact us.
*The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Mystery Boxes
- Intimate items and face masks (for health/hygiene reasons)
